The digital banking platform for customer journeys that matter

Financial institutions look to improve the everyday journeys their customers rely on, from onboarding and servicing to payments and support, so experiences are clear, consistent and relevant.

Our platform helps you improve these journeys in practice, reducing friction, supporting better decisions, and adding personalisation where it improves the customer experience.

Improvements can be delivered incrementally, reducing contact centre demand and the cost to serve, without replacing your established core systems.

Interact is Fintilect’s digital engagement platform, designed to improve onboarding, applications, servicing and self-service journeys that customers rely on every day.

It works alongside existing core systems, allowing banks, building societies and automotive finance providers to recognise customers, understand context and deliver more relevant interactions, without replacing underlying technology.

Interact enables institutions to make practical, targeted improvements across digital and assisted journeys, helping teams respond more effectively at key moments, reduce friction and scale improvements over time.